1. Introduction
Welcome to Social Cell ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website socialcellpune.com, use our services, or interact with us through social media platforms including Facebook and Instagram (Meta platforms).
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
a) Personal Information You Provide
- Name
- Phone number
- Email address
- Device details (when you bring a phone for repair)
- Messages sent via WhatsApp, contact forms, or social media
b) Information Collected Automatically
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on our website
- Referring website or source
c) Information from Meta (Facebook & Instagram)
- We use Meta Pixel on our website to measure the effectiveness of our advertising on Facebook and Instagram.
- Meta Pixel may collect data such as pages visited, actions taken on our site, and device information.
- If you interact with our Facebook or Instagram pages or ads, Meta may share limited information (such as your public profile) with us in accordance with Meta's privacy policies.
3. How We Use Your Information
- To provide and manage our mobile repair and training services
- To communicate with you regarding service updates, inquiries, and appointments
- To process course enrolments
- To improve our website and services
- To run and measure advertising campaigns on Meta platforms (Facebook & Instagram)
- To analyse website traffic using Google Analytics and Meta Pixel
- To respond to your messages on WhatsApp, email, or social media
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website:
- Google Analytics (gtag.js) – to understand how visitors use our website
- Meta Pixel (Facebook Pixel) – to track conversions from Facebook and Instagram ads and build targeted audiences
You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
5. How We Share Your Information
We do not sell your personal information. We may share information with:
- Meta Platforms, Inc. – through Meta Pixel for advertising analytics and audience targeting
- Google LLC – through Google Analytics for website analytics
- Service providers – trusted third parties who assist in operating our website
- Legal authorities – if required by law or to protect our rights
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Service records and course enrolment data may be retained for up to 3 years.
7. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Disable cookies through your browser settings
- Opt out of Meta Pixel tracking by adjusting your Facebook Ad Preferences
9. Third-Party Links
Our website may contain links to third-party websites (such as WhatsApp, YouTube, Instagram, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
